Head of Operations (Warehouse and Fulfilment)
A bit about the role
Our Warehouse and order Fulfilment teams have experienced considerable growth and change over the past four years since we opened Rudies Kitchen. The addition of our new, state-of-the-art storage and fulfilment centre Ace’s Pantry, this year has further evolved the essential part these teams play in making sure we deliver a world class service to our customers, along with this our central warehouse team keeps our manufacturing operation running effectively 24/7.
We are looking for an established leader to head up these 2 essential departments taking full ownership of the Central Warehouse function and having line management responsibility over the 4 Shift based Team Leaders there, along with line managing our Fulfilment Manager, who line manages the Shift based Team Leaders for Fulfilment.
This role will be Monday - Friday office hours, but flexibility will be needed to support your shift based teams as required.
People
- Foster a culture of engagement in the warehouse and fulfillment teams, creating an environment where team members feel valued and proud to contribute.
- Manage and support Warehouse and Fulfilment Team Leaders to exceed their goals, providing mentorship and training to help them grow professionally.
- Bring your energy and enthusiasm to lead from the front, inspiring the teams to bring their best selves to work.
- Identify team member strengths and leverage them by delegating responsibilities and encouraging initiatives that drive improvement across warehouse and fulfillment operations.
- Conduct regular performance evaluations, one-on-one check-ins, and feedback sessions to monitor and enhance team productivity.
- Maintain a safe working environment across all shifts, prioritising health and safety in collaboration with Health & Safety Champions.
- Plan workforce requirements proactively, ensuring recruitment aligns with business demands and peak periods.
- Identify and nurture talent within the team, providing opportunities for growth and development to build a strong internal pipeline for leadership roles.
Service & Resource
- Ensure the warehouse and fulfilment operations deliver zero downtime to support both production and order fulfilment, as well as ensure on-time in-full dispatch for couriers and exports to international regions.
- Guarantee the right product is delivered to the right place, at the right time, with seamless coordination between warehouse and fulfilment activities.
- Facilitate inbound material deliveries across all operational units, ensuring that safety, quality, and compliance standards are adhered to through the team’s practices.